IT Coordinator

Location: Denver, CO
Date Posted: 03-27-2017
About STRIVE Preparatory Schools:
Founded in 2006, STRIVE Preparatory Schools (STRIVE Prep) is a Denver-based community of free, open enrollment, public charter schools committed to providing every student with an excellent, college-preparatory education. We believe that students from all backgrounds deserve a college preparatory education regardless of race, economic circumstance or previous academic achievement. We are committed to preparing all students for educational success from kindergarten through college and career by challenging them to realize their full potential through high expectations in a safe, rigorous, and compassionate learning environment with shared accountability among students, families and staff.
 
Our teachers, leaders, faculty and staff clear a path for all families to have access to a high-quality school that’s just down the street, not across town.  By building great schools in Far Northeast, Northwest and Southwest Denver, we will create depth of impact and long-lasting community change.
 
At STRIVE Prep, transformation is a choice that has led to:
  • The opening of 11 free, public charter schools within Denver Public Schools (DPS) throughout Far Northeast, Northwest and Southwest Denver.
  • A shared vision of making a college prep education for all students in our community the norm, rather than the exception, by growing from 11 schools serving 3,500 students to 17 schools serving 7,500 students by the year 2022.
  • A commitment to serve all students from the neighborhoods in which we operate, whereby approximately 97% of STRIVE Prep students identify as students of color, 87% of students qualify for free or reduced lunch, 49% are English Language Learners and 13% receive Special Education services.
  • 92% of seniors from the network’s first graduating class in 2016 were accepted to a 4-year college or university.
  • The welcoming of any scholar from kindergarten through twelfth grade who desires to STRIVE for college. Because STRIVE Prep participates in the DPS SchoolChoice process, enrollment is open to any student in the communities we serve regardless of race, economic circumstance or previous academic achievement.
 
 
About the STRIVE Prep Tech Team:
The STRIVE Prep Tech Team leverages technology to amplify all staff and students’ ability to succeed, lead and transform, both in college and in their own communities. The Tech Team is comprised of a Network Engineer, IT Coordinators, SIS System Administrators, and an Education Technology Manager who support the following key functions:
  • Providing technology solutions based on data driven decisions in order to realize desired educational outcomes
  • Providing ongoing support based on industry standards
  • Regular evaluation and optimization of technology systems and processes, and
  • Deploying technology solutions and support based on education outcomes.
     
 
Our Aspiring IT Coordinator will:
Provide support to students and staff as they use technology to learn and instruct. IT Coordinators have primary responsibilities across two to four schools within one geographic region, but will also assist with supporting the network as a whole.  Excellent candidates will bring both a strong focus on end-user service and support with their technical experience and methodology.  The IT Coordinator is an entry-level position and reports directly to the Director of IT.
The ideal candidate:
  • Brings 1-2 years of formal experience providing technical support and training in a fast-paced environment.
  • Solves problems, gets results, and learns new systems quickly.
  • Utilizes Windows, Macintosh and Chromebook clients in a Windows Server and Google Apps environment (preferred).
  • Desires to support educational environments and has previous experience (preferred.)
  • Performs security assessments and remediation (optional).
  • Adapts and grows both technically and professionally in an evolving organization.
  • Has reliable transportation and ability to travel to support 11 schools across Southwest, Northwest, and Far Northeast Denver.
  • Satisfies physical requirements including frequent walking at campuses and moving computer equipment.
 
 
  Primary Responsibilities Performance Indicators may include:
Support Assist teachers and staff in implementing, managing, and supporting technology in the classroom to further the goal of improved student achievement
  • Tickets are responded to in a timely fashion and prioritized based on the impact of the incident or service request.
  • Incident response is focused on restoring the service first with workaround if needed.
  • End users are provided consistent communications on ticket status and next steps.
  • End user feedback on support is positive.
  • Knowledge sharing and improved team productivity occurs through documentation of incident solutions.
  • Positive customer-focused relationships are consistently demonstrated with teachers and staff members.
Stability Implement  hardware and software technologies through following project plans and/or instructions
  • Implementation best practices are applied to diverse technologies.  
  • Changes and requests are properly planned in advance to identify potential risks and to ensure all steps are captured and followed.
  • Controllable downtime is minimized and maintenance is scheduled and properly communicated.
  • Balance of taking ownership of technical work with wisdom of looping in peers.
  • Progress is tracked and documented throughout projects including communications to stakeholders and final technical documentation. 
  • Deadlines are met with a sense of urgency including project close-out.
Innovation Engage in the ongoing process of designing technology solutions that align with the strategic vision of the organization and campuses
  • Awareness and understanding of how to manage and support existing technology, as well as identify opportunities for new solutions and technologies.
  • Properly research existing solutions and implementations after the planning phase.
  • Project design uses best practices including resource (technical and personnel) planning, time estimation, project duration, budget restrictions, etc. (Best Practices as an IT Team).
  • Project design addresses business requirements and focuses on addressing key problems and goals. 
 
What we offer our IT Coordinators:
  • Coaching focused on your continued development in this role
  • Competitive compensation package and annual cost of living performance based raises.
  • Participation in the Colorado PERA retirement program including a PERA 401k contribution option.
  • Funding of 100% of individual medical benefits and a wide range of insurance plans.
 
 
This position is for the 2017-18 school year and begins in July 2017.
Applications are accepted on a rolling basis until the position is filled.
STRIVE Prep is an equal opportunity employer.
Visit our Careers Page at http://www.striveprep.org/join-our-team/teach-at-strive/ to learn more about what to expect in the hiring process and who we need.
Contact Susan at Sandersen@striveprep.org with any questions.
 
 
 
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